Online Payment Process We are pleased to announce that you can now pay your utility bill online with either your credit card or an eCheck. We accept Visa, MasterCard and Discover.
Please follow the links provided to guide you through the process. There is a $2.95 convenience fee, which is applied to each online transaction. Each account will require a separate transaction.
Please allow a minimum of 24 to 48 hours for each transaction to be applied to your utility account. Payments are considered received when they are applied to your account. You can get a receipt for your online payment by printing the confirmation screen.
Due to weekends and holidays, it may take longer for your online payment to be applied to your account. Unfortunately, at this time, the option to schedule future payments is not available.
If you have questions, or would like information about a refund, please call the Utilities Office at 513-367-3728 between the hours of 8 a.m. and 4:30 p.m.
The Utilities Department is responsible for the monthly billing of approximately 3,500 active accounts. The department is also responsible for utility bill collections, responding to delinquent accounts, issuance of shut off notices and development of daily work orders for water system maintenance personnel.
The amount of your utility bill is based on the amount of water you use each month. We measure water by thousands of gallons.